House Rules

Return and Refund Policy

All sales are final.

Because each piece is a unique work of art, we are unable to accept returns or offer refunds for change of mind, sizing preferences, or other personal reasons.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damage.

We will gladly replace the item once the original damaged product has been returned to us.

Please get in touch so we can assist you with the return and replacement process.

Thank you for supporting independent art.
Shipping Policy

We ship all orders via USPS.

Processing Time

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).

Custom or made-to-order prints may take longer to process — please allow additional time for these items.

Shipping Times

•  Domestic (United States): Usually 2–5 business days after shipping

•  International: Delivery times vary by destination and can take 1–3 weeks

You will receive a tracking number by email once your order has shipped.

Shipping rates are calculated at checkout based on your location and the size/weight of your order.

Please get in touch if you have any questions about your shipment.
Privacy Policy

Last updated: July 24, 2026

Scarlett Kapella operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Scarlett Kapella is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

•  Contact details including your name, address, billing address, shipping address, phone number, and email address.

•  Financial information including payment card information and transaction details.

•  Account information including your username, password, preferences and settings.

•  Transaction information including the items you view, put in your cart, purchase, return, or exchange.

•  Communications with us, including information you include when contacting us.

•  Device information including your IP address, browser, and unique identifiers.

•  Usage information regarding how you interact with the Services.

How We Use Your Personal Information

We use personal information to:

•  Provide, fulfill, and improve the Services

•  Process payments and orders

•  Communicate with you about your orders or account

•  Detect and prevent fraud

•  Comply with legal obligations

•  Send marketing communications (you may opt out at any time)

How We Disclose Personal Information

We may share personal information with:

•  Shopify and service providers who help us operate the store (payment processing, shipping, etc.)

•  Business and marketing partners for advertising purposes (you may have the right to opt out)

•  When required by law or to protect our rights

Children’s Data

This website is not intended for children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please get in touch so we can delete it.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or opt out of certain uses of your personal information. You can exercise these rights by contacting us using the details below.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please get in touch.
Terms of Service

By placing an order or using this website, you agree to the following terms.

The Work

All artwork, photographs, and products sold on this site are original works by Scarlett Kapella. They are intended for personal use only unless otherwise stated. You may not reproduce, resell, or commercially exploit the work without written permission.

Orders

All sales are final, as outlined in our Return and Refund Policy. We reserve the right to cancel any order if necessary.

Intellectual Property

All content on this website — including images, text, and design — belongs to Scarlett Kapella and may not be used without permission.

Limitation of Liability

We take great care in creating and shipping each piece. However, we are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Changes

We may update these terms from time to time. Continued use of the site means you accept any changes.

If you have questions, please get in touch.

Thank you for supporting the work.
Legal Notice

The content on this website, including all text, images, photographs, and artwork, is the property of Scarlett Kapella and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without prior written permission.

All products sold on this site are original works. While we take care to present them accurately, slight variations may occur due to the nature of the materials and printing processes.

This website and its content are provided “as is.” We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information or products on this site.

By using this website, you agree to these terms.

For any questions, please get in touch.